Shipping & Delivery

The short version: Every order ships free, anywhere we deliver. US orders arrive in 7 to 12 business days. We ship worldwide, every package is tracked, and we keep you updated the whole way. Here's exactly what happens after you hit that button.

What Happens After You Order

Step 1. Your order is confirmed. (Instantly) You'll get a confirmation email within minutes. If you don't see it, check spam, then email us at hello@dribrush.com and we'll track it down.

Step 2. Your DriBrush is packed. (1 to 3 business days) Each order is picked, checked, and sealed at our international fulfillment center. Most orders leave within 48 hours.

Step 3. Your tracking goes live. (2 to 4 business days after ordering) You'll get a shipping email with a live tracking link. Tracking can take a day or two to show its first scan. That's normal.

Step 4. It arrives at your door. Free shipping, tracked the entire way, delivered by your local carrier for the final stretch.

Delivery Times By Region

All times are business days from the day your order ships.

  • United States: 7 to 12 business days
  • Canada, United Kingdom, Australia, European Union: 10 to 15 business days
  • Everywhere else: 12 to 20 business days

Holiday periods, customs checks, and weather can add a few days. If your tracking hasn't updated in 5 or more business days, email us and we'll investigate with the carrier directly.

Why Not 2-Day Shipping?

Fair question. We ship direct from our fulfillment center instead of marking up prices to cover domestic warehousing. That's how a UV sanitizing and drying station for the whole family stays at this price instead of twice it.

The trade is simple: a few extra days in transit for now, and a price that lets you put one in every bathroom instead of just one.

US Warehouses Are Coming

Here's what's next for us. DriBrush is growing fast, and we're in the process of stocking US warehouses so orders can arrive in 2 to 4 days instead of 7 to 12.

Until then, we're keeping the direct-ship price exactly where it is. Once domestic fulfillment kicks in, warehousing costs come with it, and pricing will likely reflect that. So if you found us early, this is the trade: a slightly longer wait, and the lowest price DriBrush will ever be.

Customs and Import Fees

US orders: nothing extra to pay. Ever.

International orders: most orders arrive with no fees, because a single DriBrush usually falls under your country's duty-free threshold. Occasionally your local customs office may charge an import fee or VAT, particularly on multi-unit bundles. These fees are set by your government, not by us, and are the responsibility of the customer. We can't predict or prepay them. If you refuse a package because of customs fees and it's returned to us, we'll refund your order minus the shipping cost we incurred.

Tracking Your Order

Your shipping email includes a live tracking link. You can also track anytime from the Track Order page in our menu using your order number and email.

Seeing tracking that hasn't moved in a couple of days? International packages are scanned at major checkpoints, not continuously. Gaps of 2 to 3 days between scans are completely normal, especially mid-journey.

Our Delivery Promise

  • Free shipping on every order. No minimums, no surprise fees at checkout.
  • Every package is tracked. From our door to yours.
  • If it's lost, we make it right. If your package is confirmed lost in transit or hasn't arrived within 25 business days of shipping, we'll reship your order or refund you in full. Your choice.
  • Wrong or damaged items: Email a photo to hello@dribrush.com within 7 days of delivery and we'll send a replacement right away. No returns needed.

And remember, every order is backed by our 30-Day Money-Back Guarantee. If DriBrush doesn't make your bathroom feel cleaner, you get your money back. The clock starts when your package arrives, not when you order.

Shipping FAQ

Where do you ship? Worldwide, with a few exceptions where carriers don't deliver. If your country isn't offered at checkout, email us.

Can I change my address after ordering? Email hello@dribrush.com as fast as you can. If your order hasn't left the fulfillment center yet (usually within 24 hours of ordering), we can update it. Once it ships, we're unable to redirect it.

Do you ship to PO boxes? Yes, in the US. For other countries, a street address is safer for customs.

My order shows delivered but I don't have it. What now? First, check with household members, neighbors, and around side doors or mailrooms. Carriers sometimes mark packages delivered a few hours early. If it hasn't turned up within 48 hours of the delivery scan, email us and we'll file a trace and make it right.

I ordered a bundle. Will the units arrive together? Yes. Bundles ship as one package with one tracking number.

Does DriBrush work on my country's power? Yes. DriBrush charges over USB-C and works with any standard USB power adapter, so there's no plug or voltage issue anywhere in the world.

Questions?

We're a small team and we answer every email.

hello@dribrush.com We typically respond within 1 business day, Monday through Friday.